Refund policy

Profashional Scrubs Return, Exchange & Refund Policy

At Profashional Scrubs, we want you to feel confident in every purchase. If something isn’t quite right, please review our return and exchange policy below.

Returns & Exchanges

Returns or exchanges must be requested within 7 days of receiving your order.

To be eligible:

Items must be unworn, unused, unwashed and in their original condition.

All original tags must remain attached.

Items must be returned in their original packaging, where applicable.

A receipt, order number or other proof of purchase is required.

Items showing signs of wear, washing, alteration, staining, odour or damage caused after purchase will not be accepted.

To request a return or exchange, contact us at profashionalscrubs@gmail.com or via WhatsApp at 1-868-474-3591 before returning your item.

Exchanges

Need a different size? We’re happy to exchange eligible items, subject to availability.

If your preferred size or item is unavailable, you may choose:

Store Credit: Receive store credit to use toward another purchase.

Wait for Restock: Where applicable, we can provide an exchange credit/note for the value of the returned item to be used when your preferred item becomes available again.

All exchange requests must still be made within the 7-day return period.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method, where possible. Please allow up to 14 business days for processing and for your financial institution to reflect the transaction.

Original delivery or shipping charges are non-refundable, except where an item was defective, damaged upon receipt or incorrectly supplied by Profashional Scrubs.

Sale & Promotional Items

Sale, clearance and promotional items are not eligible for cash refunds.

Eligible sale items may be exchanged or returned for store credit only, provided they meet our return conditions and the request is made within 7 days.

Items specifically marked Final Sale are not eligible for return or exchange, except where the item is defective or incorrect.

Defective, Damaged or Incorrect Items

If you receive an item that is defective, damaged upon receipt or different from what you ordered, please contact us as soon as possible with your order number and photos of the item.

Where the issue is confirmed to be our error, Profashional Scrubs will cover the reasonable cost of returning or replacing the item.

Return Delivery & Shipping

For size changes, change-of-mind returns and other customer-requested returns, return delivery/shipping costs are the responsibility of the customer.

Customers are also responsible for any applicable delivery/shipping costs associated with sending an exchanged item back to them.

We recommend using a trackable service when returning items by post or courier.

International Returns

For orders outside Trinidad & Tobago, please contact us before returning your item so we can advise you on the appropriate return method.

International customers are responsible for return shipping costs and any applicable duties or charges unless the item received was defective or incorrect.

Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return once opened or used. Any applicable restrictions will be stated on the product page.

Contact Us

For questions or to request a return or exchange:

Email: profashionalscrubs@gmail.com

WhatsApp: 1-868-474-3591